Buy Online! - The best way to buy!
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| About Us Cool Sheepskin Is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at suggestions@coolsheepskin.co.uk Our Contact details: Cool Sheepskin Ltd 19 Leigh Sinton Road, Malvern, Worcestershire. WR14 1JL U.K Tel :01684 893368 Company number 7630294 |
| Making A Purchase We accept credit card and debit card payments. If you are shopping from outside of the UK, place your order and your credit/debit card company will convert the transaction to your own currency. Cheques made payable to 'Coolsheepskin' - Cheques must be cleared before goods are dispatched. Please send cheques to : 19 Leigh Sinton Road, Malvern, Worcestershire, WR14 1JL UK Phone - You may phone your order through using your credit card on 01684 893368. We will still require your name and the address where the credit card is registered to before payment is cleared. Prices are subject to change. |
| Delivery Schedule The delivery times stated are an indication only. If the product is not in stock we will inform you how long until delivery. We use Royal Mail and courier companies for deliveries. The delivery time stated by the delivery company are an indication. If the delivery terms are exceeded, then you are not entitled to any damages. If there is a delay, we will keep you informed of the expected delivery date, and if the delay turns into an unreasonable amount of time that you are expected to wait for your order, then we will offer you the option to cancel |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee |
| Reaching Us If you need to reach us, please email us on enquiries@coolsheepskin.co.uk, alternatively, you can call on 01684 893368 (International +44 01684 893368) or fax us on or write to us at: 19 Leigh Sinton Road Malvern Worcestershire Great Britain WR14 1JL United Kingdom |
| Privacy Policy Cool Sheepskin will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns PolicyReturns and refunds Damaged or faulty All items are inspected before posting out. If your goods arrived damaged or are faulty, you must inform us by e-mail or telephone first and then return them within 10 days of receiving them. We will refund the full amount plus postal charges incurred. Items must be returned in their original condition with tags still attached and packed securely. Please insure you have adequate insurance cover as Coolsheepskin cannot be held responsible for lost packages returned to us. Return to the address at the bottom of this section. Unhappy with the product If you are unhappy with the product, inform us by e-mail or telephone first, and then return the goods to us for a refund. Items must be returned in their original condition with tags still attached and packed securely. Please note, postage must be pre-paid and you must ensure you have adequate insurance cover as Coolsheepskin cannot be held responsible for lost packages returned to us. Return to the address at the bottom of this section. Exchange If you want to change the size please return and we will send out the required size. Items must be returned in their original condition with tags still attached and packed securely. Please note, postage must be pre-paid and you must ensure you have adequate insurance cover as Coolsheepskin cannot be held responsible for lost packages returned to us. In all cases Write a note to explain what the problem is , the date you bought it , the address the goods were delivered to, your name, address, telephone number and e-mail address and send to: Coolsheepskin Returns Department 19 Leigh Sinton Road Malvern Worcestershire WR14 1JL |