Christmas Returns
An extended returns period applies to orders made between 15th November and 24th December 2023. If you want to return your order then it must be returned by the 15th January 2024. All the conditions still apply to returns as listed below.
--------------------------------------------------------------------------------------------------
To return large rugs, sheepskin coats and gilets, please contact us as these are returned to different address.
For all goods except large rugs and sheepskin coats and gilets, please return using the free returns service by following this link to the Royal Mail return service. You will be guided through the easy returns process. Goods must be returned within 14 days of receiving them. Please fill in and return the form that will be with the goods as well.
Items must be returned in their original condition with tags still attached and packed carefully. If you have slippers with a white sole, they must be returned unmarked. Take care when trying these slippers on.
If you received slippers that were in a cardboard postal box then they must be returned in the postal box or a suitable box to protect the actual box the slippers are in.
Shipping is free when you order over £75 but if you return all the goods then £3.50 will be deducted from your refund for postage. If you return some of the goods but the value you keep is still over £75 then you will get a full refund. If you return some of the goods and the value that you keep is less than £75 then £3.50 will be deducted from your refund for postage.
Damaged or Faulty Goods
All items are inspected before posting out. If your goods arrived damaged or are faulty, you must inform us by e-mail or telephone first. You must return then within 14 days of receiving them.
Items must be returned in their original condition with tags still attached and packed carefully. If the goods came in a postal box then please return in that box also.
Please use this Royal Mail return link to return your item free of charge.
Exchange
All goods except coats, gilet and large rugs, please re-order online the size you want and send the item you have back for a refund using the free Royal Mail returns link. Please send the item back to us within 14 days of receiving it.
Sheepskin coats, gilets and large rugs.
Please contact us by e-mail for free exchange.
Items must be returned in their original condition with tags still attached and packed carefully. If you had slippers with a white sole then they must not be marked when you return them. Take care when trying these slippers on.
If you received slippers that were in a cardboard postal box then they must be returned in the postal box or a suitable box to protect the actual box the slippers are in.
Unsuitable For You?
If the product is unsuitable then please return the goods within 14 days of receiving them for a refund. Items must be returned in their original condition with tags still attached and packed carefully. If you had slippers with a white sole then they must not be marked. Take care when trying these slippers on.
Please log onto the Royal Mail return link to return slippers, hats, gloves and small items.
For return of coats, gilets and large house rugs please contact us about these. They need to be returned to a different address.