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Returns and refunds

Damaged or faulty

All items are inspected before posting out.  If your goods arrived damaged or are faulty  you must inform us by e-mail or telephone first and then return within 10 days of receiving them. We will refund the full amount plus postal charges incurred. We will provide you with a Freepost address to return your goods. Items must be returned in their original condition with tags still attached and packed carefully.

Exchange
If you want to exchange for a different size please let us know within 10 days of receiving the goods and we will check we have the required size.  
Items must be returned in their original condition with tags still attached and packed carefully. 
Please note, postage must be pre-paid and you must ensure you have adequate insurance cover as Cool Sheepskin cannot be held responsible for lost packages.
Once we receive the returned item we will send the replacement out free of charge. 


Unhappy with the product

If you are unhappy with the product, inform us by e-mail or telephone first, and then return the goods to us within 10 days of receiving them for a refund. Items must be returned in their original condition with tags still attached and packed carefully. 
Please note, postage must be pre-paid and you must ensure you have adequate insurance cover as Coolsheepskin cannot be held responsible for lost packages. 
Return to the address at the bottom of this section.

In all cases
Write a note to explain what the problem is giving the order number so we can trace your order.

 

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